FAQ

When will I receive my order?

Most orders are delivered within 3-7 business days. Please see our Shipping page for more information.

What if I need to return an item?

Returns are easy, and FREE! We offer free returns on everything purchased online with the exception of items that have been custom embroidered for you. Please see our Returns page for more information.

Can I take my returns back to my local store?

Unfortunately not, but we do offer FREE return shipping. Our online sales are handled separately from our in-store sales. Please see our Returns page for more information.

How much is shipping?
Items listed for sale on TomlinsonSales.com already have the shipping included in the prices you see - so shipping is "free" for any items you see online as long as your order is $20 or more. In order to keep our prices as low as possible, we do charge a flat rate fee of $3.00 for orders under $20. We also offer slightly better prices in-store, so if you are near one of our stores visit us there for even better deals (and a bigger selection too!) Please see our Locations page for a list of our locations.

Can I call in to place an order?

If you need to call us to place an order, give us a call Monday-Friday from 10am until 5pm at 843-669-1854. We will not be able to take orders over the phone every time, but we will do our best to help you out. If you're able to, please place your order online - it will be processed faster and you'll receive email updates when your order is shipped out.

Who/what is TomlinsonSales.com?

TomlinsonSales.com is a division of Tomlinson Sales Company, based out of Florence, SC. We run 8 retail stores in South and North Carolina (see here for locations.) We are a small, family business that has been in operation since the early 1930's. We would LOVE to have you as a customer. Discover what Eastern SC and Eastern NC have known for decades - Tomlinson's is where you "Don't have to wait for a sale to save!" You can also read more about us at our About Us page.

I have a charge on my card from Tomlinson Sales or Tomlinson Stores - is this you?

Most likely. Give us a call at 843-669-1854 or send us an email at help@tomlinsonsales.com and we'll get to the bottom of it if you do not recognize the charge. It could be from one of our physical stores or from this website.