Shipping Rates & Times
For orders of $20 or more, shipping is already included in our online prices - you'll find that our prices in our stores are slightly lower than what we charge online (we all know that "free" shipping just means you are paying for it in another way.) Bottom line - you will not pay shipping on any order of $20 or more that you place on our website. We also offer free returns. This only applies to items that are on our website and does not apply to in-store prices.
Most orders are shipped from our warehouse in Florence, SC or one of our manufacturing partners. In most cases orders will be delivered in about 3-7 business days from when you place your order (please allow slightly longer for personalized items.)
We will email you a tracking number (if available) once your order has been shipped. In a few rare cases where an item is drop-shipped from one of our manufacturing partners, we may not receive a tracking number until after your order has been delivered to you.
If an item that you ordered is not available we will notify you via email and let you know what your options are (refund, waiting for the item to come back in, etc...)